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During these exceptional times safeguarding the welfare of our customers and employees is our top priority and that involves adapting our way of working in some areas. We are doing everything possible to anticipate, prepare for and minimise any potential disruption.
With this in mind, Canon Service & Repair Centres are operating with reduced staffing levels and other employees are working remotely during this time to limit the risk of infection. At this time, the preferred method of delivery to our Canon Service & Repair Centres is via courier shipment. However, in order to provide suitable support to our customers where needed, we can now also accept goods in person (subject to local government social distancing guidelines). There may be a delay in repair times and we do not yet know when we will be able to resume our normal service levels.
Our Canon Authorised Service Partners, are also facing similar challenges, so prior to sending in your product for repair we recommend you contact them in advance.
With this in mind, please consider if your repair is urgent as some courier services may also be impacted. We apologise for any inconvenience caused and thank you for your understanding and support, as we continue to review and address the situation. If you need assistance, calls and emails will continue to be handled as usual so please contact us. We will update you as the situation develops.
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