Retain customers )
Retain customers
By creating better, more personalised communications
Customer Communications Management
Boost your business by talking to customers more effectively.
Communicating with customers is a vital part of any organisation, but failing to evolve this process can have a serious impact on your success.
Today’s consumers expect companies to provide them with the information they want, when they want it, delivered to the device of their choice.
The benefits of better Customer Communication
Strengthen branding )
Strengthen branding
Through more consistent, omni-channel delivery of messaging
Improve efficiency )
Improve efficiency
By having business create customer content instead of IT
Speed up time to market )
Speed up time to market
By integrating data from old legacy systems
Customer Management & Communications: a new approach
This solution has improved operational productivity and increased our responsiveness to customers.
Alan Watson
Relationship Manager, Aegon UK
The challenge
International insurance company Aegon wanted to improve the way it communicated with its 2 million UK customers. As well as preparing for the transition from print to digital, the company wanted to reduce costs by outsourcing, while improving its data security and audit capabilities.
The solution
We helped Aegon develop a state-of-the-art inbound and outbound mail processing system, with automated document workflows and electronic storage. This streamlined document management system was housed in a new, purpose-built off-site facility, managed by Canon.
The benefits
Our outsourced Customer Communications solution led to 50% faster mail processing and a total 25% cost reduction. As well as assisting Aegon’s transition from print to digital, the solution also improved output and data control, and enabled the company to achieve regulatory compliance.
Discover new ways to communicate more effectively with customers.
TALK TO OUR TEAM
How it works
Information received
Paper or digital mail
Data extracted
From multiple sources
Template applied
Personalised using document data
Document produced
Based on personalised document templates
Document distributed
Omni-channel delivery system
Document archived
For easy retrieval and auditing
Explore new ways to engage customers using our digital communication solutions.
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