eMaintenance
Device management, effortlessly
eMaintenance helps to ensure that your Canon devices achieve the highest availability and lowest downtime possible. It also reduces the effort and time commitment of owning print and scan hardware at every stage of the device lifecycle.
That means simplified installations, proactive remote monitoring and servicing with fewer site visits from technicians, automated consumables management, and advanced data collection and reporting.
What is eMaintenance?
Proactive service
Want to see the end of unscheduled downtime? Canon draws on insights from devices around the world to predict and resolve emerging issues within your fleet before they become a problem.
Consumables management
The data from your print and scan devices enables automated consumables ordering, so you’ll have exactly the amount of consumables you need.
Capturing meter readings
Automatic meter readings ensure accurate and timely billing.
Inbuilt functionality
eMaintenance allows you to benefit from a proactive rather than reactive approach to servicing, repairs, and consumables management of your Canon devices.
Extra functions
Canon’s added cloud-based services include simplified device setup and installation, remote distribution and management of software licences, automated firmware updates, and secure device data backup.
Connectivity options
Every business network is different, so we offer a range of connectivity options to support seamless eMaintenance device connectivity often without the need to install data collection agents on your network.
Improved user experience
Remote device diagnostics and automated consumables management reduce device downtime and ensure you can complete your daily tasks without interruptions.
Fewer interruptions
Remote servicing means fewer technician visits to your site. When visits are necessary, technicians will be better prepared, reducing the need for return visits.
Improved performance
Targeted insights from advanced data collection and reporting enhance fleet-wide performance.
Benefits across the service delivery lifecycle
Monitoring
Proactive device monitoring and diagnostics
Firmware and Device licences
Automated firmware updates and remote application license management
Meter readings
Automated collation of meter reads for billing
Consumables
Automated consumables management including smart replenishment of genuine consumables
Reporting
Advanced data collection and customisable reporting
Sustainability impact
Remote servicing
Reduce the number of engineer visits to your site through remote diagnostics and servicing, reducing environmental impact from unnecessary travel.
Smart consumables ordering
Automated and consolidated consumables ordering helps reduce the number of deliveries and packaging volumes.
Security is a top priority for Canon and our customers, if you would like to know more about Information Security with Canon eMaintenance download our brochure
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