How have cloud and mobile changed the way you work?
A: This technology has allowed us to increase our flexibility, mobility and access to documents and data. We have put in place new policies that let us make use of this new technology to gain more freedom in where and when we perform our job.
This means not only that there’s no need to stay in one place while working. There’s also no strict need to work from, for example, 8am to 5pm. Your work is virtually on 24/7 if you want it to be and we have more choice over where and when we work.
Q: What are the benefits of having mobile employees?
A: The most important prerequisite of an efficient and well-functioning mobile team is that you need to have a relationship with your employees that is based on trust and empowerment. The big benefit is that you can always ensure team communication is open, you can talk with them any time, and share things as they happen. We no longer depend on when and where, but more on how we structure, prioritise and organise ourselves.
And we are more dependent than ever on that trust-based team relationship because there is a high expectation from both staff and customers that things are done quickly and responsively. Digitisation plays a big role in enabling this. We have introduced solutions like mobile expense claims and online travel booking, and everybody gets a mobile phone and laptop.
In our regional office, we’ve implemented agile working where people are no longer tied to a specific desk. Instead, we provide lockers where people can store personal items, and we have a clean desk policy at the end of every day. The office has lots of areas where people can collaborate, and silent rooms if you need to focus or hold meetings with customers. All this is now possible because everybody has access to mobile technology when they need it.