SERVICES

Canon Software Support

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Get more from your Canon software investment

Maximise your investment in Canon software with access to the latest updates, upgrades, and expert technical support from Canon software management.

Innovative technologies and data trends, such as cloud computing, and AI, mean greater expertise is needed to fully utilise what this software has to offer. Canon Software Support service can help you take advantage of technological benefits and minimise software disruptions, so you can be confident in your business processes.

What we offer

Futureproofing

Safeguard your on-premise software investment with guaranteed access to new software releases.

Maintenance

Increase reliability with access to software maintenance releases, including security updates, patches and bug fixes.

Helpdesk services

Full end-to-end management and support for software-related events, incidents and requests.

Support

Convenient remote diagnostic support for events and incidents, reported through the helpdesk.

Resolution

Swift remote resolution of events or incidents covered by the Canon Software Support service.

Escalation

Problems are referred to the expert software vendor development team when help is needed with troubleshooting.

Capabilities

Global support

Canon Software Support operates across EMEA and the rest of the world, to support you wherever you are.

Skilled technicians

Our experienced and highly skilled software technicians are continuously trained to keep up with trends.

Above and beyond

Proactive monitoring and support application management services are available for additional support.

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Support, when you need it

Find out more about Canon’s levels of software support with our on-premise and online solutions.

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Support, when you need it

Benefits

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Latest features

Access to capabilities, features and functions as they’re released.

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Security and compliance

Maintain strict security and stay compliant with software updates.

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Peace of mind

Fast, effective resolution of disruptions and incidents.

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Right level of support

Support levels to help you find the right cover for your software.

Find out how Canon software support services can keep your business running smoothly.
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