This includes locating a repair centre, the steps to follow to arrange a repair and a selection of FAQ’s to help answer any queries that you may have
Due to the COVID-19 pandemic, we are constantly adapting our ways of working to safeguard the welfare of our employees, customers and partners.
We are committed to ensuring that service & repair requests are being completed as normal. Our Canon Professional Service Centres and Canon Authorised Service Partners remain open, and we are taking all the precautions to ensure your safety as well as that of our team. We are continually following guidelines and advice given by the government and World Health Organisation.
We would like to thank you, our employees and partners for your continued support.
Please keep visiting this page for more information. In case you need assistance, our telephone and email support service remains active, so please contact us.
Please select your product using the search filters to ensure you find the correct authorised repair facility that can repair your Canon product.
You can then take your product directly to the repair centre or arrange for it to be delivered, please view the repair process for more information.
Please note – If you require any Middle East authorised repair centre information, please visit the applicable site listed below:
Bahrain | Iraq | Jordan |
Kuwait | Lebanon | Oman |
Qatar | Saudi Arabia | United Arab Emirates |
Yemen |
MAXIFY & PIXMA Products – removal of ink cartridges from these products prior to shipping for repair will result in damage to the printhead and may invalidate your Canon warranty. Please follow the transportation instruction as per the User Manual for your Canon product.
In the first instance, we suggest that you refer to our consumer products support area which contains information that may be useful in helping you resolve your issue. After selecting your product, you will have access to frequently asked questions, user manuals, drivers, software and firmware downloads. There will also be other information that may be useful to you including how to contact a Canon Authorised Service Facility for telephone and email support.
In the event that you are unable to resolve your issue via these avenues and a product repair is necessary, please follow the process below. As there may be small local differences in the specific process per country, please check the support pages for your country of residence via our country selector.
1 - Locate your nearest Canon Authorised Service Facility
Please use our repair centre locator tool to find the details of your nearest Canon Authorised Service Facility (ASF). All Canon ASFs are independent third party organisations and, as such, operate within their own terms of service (including fees/charges, turnaround times etc…). As these terms may vary, please contact the relevant ASF for further details, prior to sending an item for repair.
2 - Please print and complete the standard Canon repair form to return with your product
This form will provide your chosen repair facility with all of the information required to investigate the issue with your product, to repair it if required, and to update you on the status of your repair. If you are unable to print the form, please confirm the same information in a letter which you should send with your product.
3 - Ensure that you include all necessary information with the product being returned
If you are claiming a warranty repair, it is necessary to also include a dated proof of purchase for your product. Canon ASFs cannot provide warranty repairs without receipt of any applicable supporting documentation.
4 - Ensure that the product is securely packaged for transit
By sending an item to a Canon ASF, you are not entering into an agreement with Canon, therefore Canon will accept no liability for any loss or damage that occurs during transit. We recommend that your product is safely and securely packaged. Depending on the value of the product, you may also wish to consider insuring the shipment.
Please note that it is always possible for you to take a product in person to a Canon ASF.
The processes, fees, turnaround times etc… for Canon ASFs will vary. For full details, please contact your selected Canon ASF directly, prior to sending your product for repair.
PLEASE NOTE: The above information is provided for customer advice only and does not constitute an agreement of any kind between Canon and the customer. The specific terms and conditions of the Canon RCC or ASF will take precedence over all information provided on this page.
Q: I would like a Service, what are my options?
A: In the event that you would like a service for your Canon product, Canon Professional Service Centres are able to offer you a range of fixed price service options depending on your product(s):
You can Arrange a Service for your product by using our Canon Online Service & Repair Portal, where you will be guided through the process of raising your request.
Our Canon Authorised Service Partners may offer similar or equivalent services.
Q: My product is faulty, what are my options?
A: In the event that your Canon product develops a fault, we provide a network of service locations (consisting of Canon Professional Service Centres and Canon Authorised Service Partners) who will be happy to repair your product to the original Canon specifications.
You can Arrange a Repair for your product by using our Canon Online Service & Repair Portal, where you will be guided through the process of raising your request.
All service locations within our network can accept repairs either via post/courier delivery or in person.
Where your product is covered by a Canon Commercial Warranty offering, any repairs performed will be free of charge to you (subject to the applicable terms & conditions which can be found via our Warranty Hub). Where your product is not covered by a Canon Commercial warranty offering, any repairs performed will be on a chargeable basis.
Alternatively, as a consumer, you benefit from statutory legal rights covering the sale of goods and you may wish to contact the seller who you purchased your product from to discuss any support options that they may be able to provide.
Q: My product is faulty and is not covered by a Canon Commercial Warranty. How much will the repair cost?
A: In the event that your Canon Commercial Warranty period has expired or the nature of the fault is not covered by it, Canon Professional Service Centres are able to offer you a range of chargeable repair options depending on your product(s):
All of our Chargeable Repair options are subject to our Terms of Service & Repair.
Where your applicable service location is a Canon Authorised Service Partner, they will also be able to offer you a Chargeable repair. However, the exact options available to you may differ and will be subject to the Canon Authorised Service Partners terms and conditions.
Q: My product is faulty, can it be exchanged instead of being repaired?
A: The applicable method of repair for your product will be determined at the sole discretion of the Canon Professional Service Centres and Canon Authorised Service Partners.
Alternatively, you may wish to contact the Seller who you purchased your product from to discuss any support options that they may be able to provide.
Q: Do I have to include any accessories when I send my product for repair?
A: When using the Canon Online Service & Repair portal, depending on the nature of the fault you indicate we will advise you on whether we believe the applicable Canon accessory should be included when sending your Product(s) in for repair.
For example, if you are experiencing a power issue with your product then the cause may also lie with the battery or charger, so we may indicate these should be sent with your product.
However, in general, unless you feel there is a connection between the fault and the applicable Canon accessory it is usually best to retain them and only send in the faulty product.
Q: How should I package my product if I am sending it in for service or repair?
A: Please ensure that your product is safely and securely packaged and refer to your User Manual for specific shipping instructions, as failure to do so may cause further damage during transit.
We recommend taking the following steps for Printers:
We recommend taking the following steps for Photo and Video products:
Q: Who do I contact to check the status of my repair or service?
A: If you have sent your product to a Canon Professional Service Centre, you can check the status of your repair or service via the Canon Online Service & Repair portal.
If you have sent your product to a Canon Authorised Service Partner, please contact them directly for a status update.
Q: What can I do if my product is still defective when it comes back from repair?
A: In the unlikely event that you still experience an issue following the completion of your repair, please contact the Canon Professional Service Centre as our repairs are guaranteed to be free from defects (subject to the our Terms Of Service & Repair).
If you sent your product to a Canon Authorised Service Partner, please contact them directly.
Q: Can I purchase spare parts for my Canon product?
A: We recommend that repairs are only performed by Canon Professional Service Centres or Canon Authorised Service Partners only, as special tools and software may be required in order to safely repair your product.
However, if required, genuine Canon spare parts can be purchased via our Canon Professional Service Centre, or via selected Canon Authorised Service Partners or Spare Part Distributors as follows:
INSERT ANSWER TO 1ST OPTION HERE
A: We recommend that repairs are only performed by Canon Professional Service Centres or Canon Authorised Service Partners only, as special tools and software may be required in order to safely repair your product.
However, if required, genuine Canon spare parts can be purchased via selected Canon Authorised Service Partners or Spare Part Distributors as follows:
For Photo and Video products:
H. Lehmann Limited
247-249 London Road
Stoke-on-Trent
ST4 5AA
Tel: 01782 413 611
Fax: 01782 744 579
Web: http://www.hlehmann.co.uk/
For Office products
CRC (Tasktron Ltd)
Unit 3 Wintonlea
Monument Way West
Woking
Surrey
GU21 5EN
Tel: 01483 776 060
Fax: 01483 721 389
Web: http://www.crc-tasktron.co.uk
Q: How long can a product be repaired for after product launch?
A: We are committed to ensuring sustainable support is available for our products for as long as possible. Once a product is removed from sale by Canon, we endeavour to ensure spare parts are available for the following periods:
Once a product is discontinued from production by Canon, we endeavour to ensure spare parts are available for the following periods:
RANGE | MODEL | YEARS |
DSLR | EOS 1D Series, EOS 5D Series | 7 |
Other EOS Series | 5 | |
MIRRORLESS | EOS R Series | 7 |
EOS M Series | 5 | |
LENSES | EF - L Series, RF - L Series, DO Series, TS-E Series & CN-E Series | 7 |
All Other Lens Series | 5 | |
FLASH | All Speedlite Models | 5 |
COMPACT CAMERA | PowerShot G Series | 5 |
PowerShot D30, PowerShot S120, PowerShot SX60HS, PowerShot SX70HS, PowerShot SX520HS, PowerShot SX530HS, PowerShot SX740 HS | 5 | |
VIDEO | LEGRIA Series; X Series (XF; XA; XL; XH; XC); ME Series; ML Series & Cinema EOS Series | 7 |
Accessories: RC-V100, EVF-V70, SG-1, OU-700, SU-15, MO-4E, MO-4P, MA-400,CT-V1, SP-V1, WM-V1, WP-V1, WP-V2, WP-V3, DM-100, SM-V1 | 7 | |
PROJECTOR | XEED Series, LV Series & LX Series | 7 |
BINOCULAR | All Binoculars | 5 |
PRINTERS | PIXMA & MAXIFY Series (excluding models listed below) | 5 |
i-SENSYS Series | 7 | |
SCANNER | CanoScan Series | 5 |
OTHER PRODUCTS | All Photo Accessories; Lenses (EF50 F1.8 STM; EF-M 22MM f/2.0; EF-M 15-45MM F/3.5-6.3 IS STM only); PowerShot Series (excluding models listed above); IXUS Series;Video Accessories & Lenses (excluding models listed above); Projector Accessories & Lenses; Calculators; PIXMA Printers (MG2xxx; MG3xxx; MG5xxx; MX4xx; MX5xx; TR45xx; TS3xxx & TS5xxx); Selphy CP Series; Zoemini Series, IVY REC and Scanners (CanonScan Lide Series & P 2XX Series) | No Parts |
Where it is not possible for us to obtain a required spare part during this period, we will ensure that an alternative solution is provided to our customers.
Before you send your unit into one of the Canon Authorised Service Facilities (ASF), please complete this form
and send it together with your product. The details will enable your chosen ASF to process your repair as quickly
as possible. Individual ASF repair processes & any applicable fees will vary. For full details regarding a specific ASFs repair
requirements, along with any applicable terms & conditions, please contact your selected ASF directly, prior to
sending your product.
Contact us for telephone or E-mail support
Register your product and manage your Canon ID account
Locate a repair centre and find other useful information regarding our repair process