Four digital transformation trends impacting information management

Overcome information management challenges with a smarter digital transformation strategy


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Information management trends

Lacklustre information management has severe consequences for corporate security. It poses the risk of legal action, the imposition of large-scale fines and a negative reputational impact. However, technology can be the perfect path to efficient and correct information management. Here, we’ll discuss four digital transformation trends - cloud, IoT, automation and mobile working - and the influence they are having on managing workplace information.

Cloud collaboration

The creation and popularisation of cloud computing has been one of the most important technology trends of the last decade, and its benefits are well-established. However, a successful digital transformation strategy should recognise that while cloud is an enabler, corporate technology infrastructures are often diverse in nature; alongside newer outsourced and digital elements are also legacy systems, such as on-premise and paper-based elements.

Integration is one of the major challenges for any hybrid business, but also the key to a successful one. Cloud collaboration, a method of sharing and co-authoring files via the cloud, in which everything is uploaded to a central ‘cloud’, has proved invaluable with this process as it creates an environment in which physical and digital assets can be accessed in one place.


Automation is playing an increasingly important role within businesses today and can be viewed as the next stage of digital transformation following the digitisation of manual processes. The automation of tasks allows organisations to streamline processes, cut down human error and develop a cost-effective solution for employee productivity. This has the knock-on effect of boosting job satisfaction, as automation frees employees from the repetitive tasks and enables a focus on more rewarding work. Automation technology is also mostly neutral to both IT systems and processes, which enables businesses to develop on existing legacy systems.

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Mobile working

The ability to free employees from the office and enable them to work from anywhere has been huge for productivity. Moreover, it has helped to drive more flexible working practices, boosting job satisfaction. However, mobile working has forced businesses to think closely about information management. Whilst workers are able to work outside of the office, it is increasingly important that they retain a stringent approach to information and data management to prevent creating vulnerability to breach or loss.

Internet of Things

A truly global technological phenomenon, the Internet of Things (IoT) connects a staggering range of devices, including consumer electronics, payment terminals and cars. This network holds the potential to revolutionise the office. The detailed insight the IoT can offer into customer behaviour unlocks huge scope for opportunity to reduce costs, streamline processes and enhance service provision. McKinsey estimates the IoT has the power to generate $1.1 trillion (€924.4 billion) in economic value by 2025*. Today, businesses are now beginning to introduce the use of Artificial Intelligence (AI), machine learning, natural language and image processing to the data analysis process, allowing greater understanding of the data generated.

The opportunity for businesses to harness these technologies and transform information management is immense, and the journey for many is only beginning. Last year, 49 per cent of businesses did not have an enterprise-wide digital strategy (4,498 CIO survey across 86 countries)** and of those that have one, 88 per cent felt their business had yet to fully benefit. In this time of change, it is prudent for businesses to stay agile; devising digital solutions for information management that integrate manual, digital and automated processes.

*McKinsey, The internet of thing: mapping the value beyond the hype, June 2016

**Harvey Nash / KPMG CIO Survey: Navigating uncertainty, April 2017

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